Compliants hanging

Complaint Handling Policy

1. Methods of Submitting a Complaint

The Customer may submit a complaint regarding the product or the activities of the Service Provider using the following contact:

E-mail: publishing@wovenhills.com

A complaint should include:

• the Customer’s name and contact details,

• the order number (if applicable),
  

10.. the subject and detailed description of the complaint,

· the requested action (e.g. replacement, refund).

2. Investigation of the Complaint and Response Deadline

The Service Provider will investigate the complaint in accordance with the relevant legal requirements:

· as soon as possible,

· but no later than 30 days from receipt, and will provide a substantive response.

If the complaint is rejected, the Service Provider must include in its response:

· the reason for the rejection, and

· information on the possible legal or administrative remedies available to the Customer.

3. Conciliation Board

If the Consumer does not agree with the response to the complaint, they may turn to the Conciliation Board competent according to:

· their place of residence or habitual residence, or

· the registered seat of the Service Provider.

(If you would like, I can include the exact details of the Pest County Conciliation Board or any other competent board, but a general reference is sufficient under the law.)

4. Online Dispute Resolution (ODR)

In the case of an online sales contract, the Consumer may also use the European Commission’s Online Dispute Resolution platform:

https://ec.europa.eu/consumers/odr

5. Consumer Protection Authority

The Consumer is entitled to initiate proceedings with the consumer protection department of the district office competent for their place of residence.